Collector at Fargo

Job Description

Collector - Fargo, ND

JOB DESCRIPTION:

This position is responsible for collecting past due invoices according to contracted or agreed upon terms following established collection strategies. Collectors contact external customers to request payment status on past due invoices and determine issues that prevent timely payment.The Collector is responsible for resolving issues that require minimal investigation or analysis such as missing invoices, correcting the invoice distribution, or missing proof of delivery.Issues that involve more complex investigation are escalated through the dispute process.The collector is responsible for coding disputed invoices and documenting discussions with the customer accurately and timely.The collector is the first contact to the customer regarding past due invoices and must be astute to identify cash flow issues or declining payment performance and escalate to the AR Analyst.The past due balances in the portfolio range from $10myn to $30myn. Key performance metrics are A/R % current, ADL, and GAP between Days Sales Outstanding and Best Possible Days Sales Outstanding.The role requires excellent communication skills, sense of urgency, and consistent, timely follow up on past due accounts.

60% Contact customers to collect past due balances within established timeframes.Discuss issues related to delayed payments and secure payment promise for past due invoices.

30% Demonstrate ownership of the collection process by documenting discussions, identifying cause for late payments,escalating cash flow issues to the AR Analyst, and coding disputes using the dispute resolution process.

10% Collaborate with Accounts Receivable Analyst, Dispute Coordinator, customer, and BU to improve customer payment performance

Job Requirements

• High school education or equivalent

• Two years of work experience

• Excellent oral and written communication skills

• Proficiency in Microsoft Office applications (Word, Excel, Outlook)

• Customer Service experience

• Attention to detail

• Large ERP system knowledge (SAP or JDE preferred)

• Accounts Receivable experience

• Must be tenacious in contacting the customer and obtain a payment promise or correctly identify the issue preventing payment.

• Discern the difference between delayed payment due to a dispute and delayed payment due to cash flow issue.

• May work with multiple internal customers depending on the portfolio assigned.

This role has the potential to develop into a Senior Support role such as Senior Collector or Dispute Coordinator, an Associate Professional role such as Senior Dispute Coordinator, Associate AR Analyst, or a Professional role such as Collections/Disputes Supervisor or AR Analyst. Communicate with external customers in a professional and sensitive manner. Timely and effective follow-up to obtain payment promise. Problem solving skills to differentiate reasons for late payment and identify cash flow issues

*CB

Country: USA, State: North Dakota, City: Fargo, Company: KellyMitchell.