Debit Card Case Processing Team Manager - Fraud and Dispute Management; Daytime Hours, Monday-Friday at Fargo

Job Description

We are seeking a dynamic individual to manage a team of 15 debit card fraud and disupte case processors.

Responsibilities include:
- Plan and schedule the daily work flow and coordinate with other areas to ensure
compliance with service standards and regulatory deadlines.
- Establish and maintain appropriate files and records ensuring adherence to
record retention schedules.
-Serve as a resources to resolveexceptions and escalations regarding customer
dispute and fraud claims, referring more complex problems to manager as
necessary.
- Develop and prepare reports, records and performance monitoring mechanisms
informing management of operational activities.
- Provide training and develop staff through cross training

Day time hours, Monday - Friday.

Your Career is Here.

Job Requirements

Basic Qualifications
- Bachelors degree, or equivalent work experience
- Two to three years of operations experience in the financial services industry
- Minimum one year of supervisory/management experience

Preferred Skills/Experience
- Strong knowledge ofcase processingfunctions, systems, policies and
procedures
- Good organizational, managerial and project management skills
- Well-developed customer relations skills
- Excellent interpersonal, verbal and written communication skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Basic knowledge of banking operations and human resources

Country: USA, State: North Dakota, City: Fargo, Company: US Bank.