Job Description
If you are looking for a career in the health care industry, but prefer an office environment, this could be the right opportunity for you. Coventry Health Care is currently recruiting a Customer Service Representatives in ourBismarck, NDService Center. The ideal candidates will be responsible for developing and enhancing customer relationships by responding to customer inquiries and resolving customer concerns to meet or exceed customer service requirements within the Contact Call Center.At Coventry, weve been building a world-class Customer Service Organization that delivers an easy and simple experience for our customers. We need the right people on the front line to make a difference with our members, health care providers and even each other as we work together as a team.
We offer a competitive salary, excellent benefits (401K with company matching, paid training, comprehensive benefits including medical, dental, tuition reimbursement), vacation and sick time, and a business casual environment. This is a fast-paced, hands-on, team-oriented environment where creativity, initiative, and innovation are highly rewarded.
Essential Responsibilities
- Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routine inquiries and resolve concerns.
- Researches customer information by effectively using internal technical tools in response to inquiries including but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility.
- Investigates, analyzes, and resolves outstanding issues to achieve customer satisfaction and takes responsibility for following through and bringing issues to closure.
- Completes transactions including simple adjustments.
- Maintains complete accurate documentation of all customer interactions.
- Perform other duties as required.
Job Requirements
Basic Qualifications:- High school diploma or equivalent.
- Effective keyboarding skills with a minimum typing requirement of 25 wpm.
- 1 year related customer service experience.
- Basic working knowledge of MS Office.
- Highly self-motivated and able to work well in a fast-paced environment.
- Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
- Demonstrates responsiveness and a sense of urgency when dealing with customers.
- Effective verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Strong organizational skills with ability to multi-task well.
- Must be able to absorb and apply new and changing information.
- Possess ability to maintain production levels and quality goals.
- Able to maintain regular and consistent attendance in accordance with company and departmental policies and procedures.
Please apply directly to jobs.coventryhealthcare.com and refer to Req#1313407, Customer Service Representatives.
Country: USA, State: North Dakota, City: Bismarck, Company: Coventry Health Care.
Комментариев нет:
Отправить комментарий