Operations Manager at Fargo

Job Description

• Manage, direct, supervise and evaluate the call center workflow.
• Responsible for coaching and personnel development. 

Job Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works directly with staff and members; responsible for researching inquiries and resolving problems of a more complex or sensitive nature.
•  Maintains the telephone system, ensuring that calls are coming in correctly, changing
• Reviews call center reports, and modify production and service delivery control to maintain and enhance profitable operation of the department.
• Leads and directs Contact Center staff.
• Evaluates work of employees, conducts performance appraisals, recommends promotions, reassignments, participates in the hiring of new employees, and related personnel functions. Provides training and assist employees to ensure efficient and effective delivery of member services.
• Motivates staff in sales culture. 

Country: USA, State: North Dakota, City: Fargo, Company: Tech Mahindra.