Training Administrator at Fargo

Job Description

Training Administrator Service and Support Center Training Administrator

Multiband is a growing company engaged with a vast and growing array of technologies including renewable energy, wireless infrastructure, electrical power systems, digital signage, satellite installation and service, commercial audio/video solutions, hospitality IPTV and VOD systems.

This primary responsibility of this position will be to provide support to the Multiband Subscriber Services Division and Multiband clients in various ways including; new and existing associate training, provide clear and timely communication, and be the central resource for information.

Primary Responsibilities could include any of the following:

• Conduct training for new associates and ongoing training for the customer service team
• Assist associates in receiving answers to questions on policies and procedures
• Assist in developing both new and ongoing training material
• Work in a side by side relationship with new team members
• Monitor and evaluate a designated amount of calls for all customer service representatives
• Review and provide feedback to associates on a monthly basis as requested
• Keep the Multiband knowledge base up to date with accurate information
• Assist by taking calls as requested by the Training Manager in order to meet contractually obligated SLAs
• Communicate updates, changes, promotions, and other information to the associates
• Evaluate ways in which the team can more effectively and creatively communicate changes and or new information
• Ensure notices of DIRECTV promotions and important information are sent to the Sales and Support Center in a timely manner
• Provide training to other departments as assigned by leadership
• Complete additional duties and responsibilities as assigned

Job Requirements

Training Administrator Qualifications:

• Knowledge of Multiband Business Enterprise Manager
• Proficient in Microsoft Word and PowerPoint
• Excellent customer service skills
• Detail oriented
• Ability to multitask
• Posses a positive attitude
• Able to work in a dynamic/team oriented atmosphere
• Posses excellent communication skills
• Ability to meet deadlines
• Maintain confidentiality of company and employee materials

Country: USA, State: North Dakota, City: Fargo, Company: Multiband USA.