ITS Site Manager at Carrington

Job Description

Markets Covered:

• Devils Lake, ND
• Carrington, ND
• Valley City, ND
• Fargo, ND
• Regional Revenue Center
• ePharmacist Direct (Telepharmacy)
• Health Connect at Home (Home Care)

Job Summary:Manages the relationship with MBO leadership and overall delivery of ITS services to local customers. Understands the specific needs and demands on the ITS organization for their specific MBO(s).Essential Duties:

• Provides tactical liaison service to local business and clinical management teams
• Responsible for formulating and managing, with RCIOs and where appropriate, the MBO ITS annual budgets
• Coordinates MBO-specific initiatives
• Partners and interfaces with ITS functional management
• Provides feedback regarding local functional employee attendance, customer service, technical performance and behavior (for performance reviews and in-the-moment as needed)
• Works with functional area management to set or modify work plan priorities
• Partners with EPMO to deliver appropriate service levels on projects
• Works with the Client Relations and Vendor Management group on LITED delivery, service level coordination and communication
• Participate in Enterprise Advisory Groups
• Communicates and advocates the use of ITS escalation processes to local MBO management
• Leads change by communicating and supporting ITS strategies
• Attends local site meetings as the local ITS leadership representative as appropriate

Job Requirements

Education:

• Bachelor of Science degree in computer science or related technical field required
• May substitute an equivalent combination of education and experience.

Experience:

• Minimum 7 years experience in IT required
• Minimum 4 years in a management role required
• Strong knowledge of Clinical. Business, and IT Relationship Management in a hospital setting required
• Knowledge and experience in a Matrix managed Shared Services environment
• Knowledge of Regulatory Compliance requirements pertinent to healthcare providers
• Excellent Analytical and problem solving skills

Additional Responsibilities:

• Works with Functional ITS Leadership to ensure the delivery of services for MBOs
• Communicates regional/field needs and risks to corporate leadership

• Strong knowledge of Clinical. Business, and IT Relationship Management in a hospital setting required
• Knowledge and experience in a Matrix managed Shared Services environment
• Knowledge of Regulatory Compliance requirements pertinent to healthcare providers
• Excellent Analytical and problem solving skills
• Works with Functional ITS Leadership to ensure the delivery of services for MBOs
• Communicates regional/field needs and risks to ITS executive leadership
• Provides leadership when engaged in large cross-functional teams and has the flexibility to influence people at a variety of levels internally and externally

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
• Adheres to and exhibits our core values:
  Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
  Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
  Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
  Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

Catholic Health Initiatives and its organizations are Equal Opportunity Employers. CBCHI

Shift: 1

Scheduled Hours per 2-week Pay Period: 80

Weekends Required: None

Status: Full Time
Country: USA, State: North Dakota, City: Carrington, Company: Catholic Health Initiatives.