Inbound Fraud Specialist - Variety of shifts available! at Fargo

Job Description

Do you have excellent customer service and communication skills? Do you want to wear jeans to work? We are now hiring for a variety of shifts in a fun, fast paced work environment. Work an evening or overnight shift and earn an additional 10%!

Inbound fraud specialists provide high quality customer service by responding to telephone inquiries, customer requests and problems related to credit card fraud and dispute claims. Initiates fraud claims, as well as provides information on currently existing fraud and dispute claims. Interfaces with multiple departments to service all customer needs in regards to fraud and dispute issues.

We are currently hiring for a variety of shifts. Must be available to work rotating weekends and some holidays.

Job Requirements

Basic Qualifications
- High school diploma or equivalent
- Two to three years ofcustomer serviceor related work experience

Preferred Skills/Experience
- Thorough knowledge of consumer, debit, and corporate/government card products
- Ability to identify and interpret data and resolve exceptions
- Ability to work with unwritten but generally understood instructions; relying on precedents when available or applicable
- Excellent verbal and written communication skills
- Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
- Strong computer skills, especially Microsoft Office applications
- Thorough knowledge of applicable business line systems

Country: USA, State: North Dakota, City: Fargo, Company: US Bank.