Quality Assurance Administrator at Fargo

Job Description

Quality Assurance Administrator
Quality Assurance Administrator

Move up with Multiband! We are looking for a dedicated and dynamic individual to move their career forward with us at our Fargo, ND location.

Multiband is a nationwide technology-focused service company that provides video, technology, communication and energy service solutions. The Quality Assurance Administrator will provide support to the Multiband Subscriber Services Division and Multiband clients in various ways including: monitoring the accuracy of orders, promotions, tickets, and new policies and procedures.

Multiband is a growing, NASDAQ-listed company that values our team and we are committed to helping associates advance within the company. Additionally, we promote a style of leadership that emphasizes coaching to help all of our associates perform to the best of their ability.

Essential Duties

• Access all scheduled tickets and orders to assure accuracy.
• Compile a weekly and monthly list of errors by associate.
• Calculate accuracy rate for each associate.
• Maintain an error log for each associate in order to monitor and trend their performance.
• Works with training department to identify training issues and CSRs who need additional training.
• Maintains confidentiality.
• Maintains the quality assurance email box by pulling calls, checking tickets, and any other issues sent to the box.
• Assists associates calling in on the answer line.
• Monitor, research, and trend QA disputes to assure associates of accuracy.
• Additional tasks may be assigned as needed.

Job Requirements

Quality Assurance Administrator Requirements:

• Knowledge of Multiband Business Enterprise Manager
• Excellent customer service skills
• detail orientated
• able to multitask
• have a positive attitude
• Strong written communication skills
• Detail orientated, able to multitask
• Have a positive attitude, able to work in dynamic/team orientated atmosphere
• Possess excellent communication skills and be able to meet deadlines
• Position also requires maintaining confidentiality of company materials
• Knowledge of Microsoft Office is required

Country: USA, State: North Dakota, City: Fargo, Company: Multiband USA.