Senior Assistant: Field Technician - Jamestown, ND at Jamestown

Description

Essential Job Functions

• Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
  
• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
  
• Assists in instructing customers in the operation and maintenance of systems/equipment.
  
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
  
• Performs analyses and prepares reports on system problem trends and issues.
  
• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
  
• Interacts with the clients engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
  
• Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
  
• Performs testing of the final product and works with the clients engineers to assure that the product performs as planned.
  
• Assists in the design of basic technical programs for projects or enhancements to existing programs.
  

Qualification

Basic Qualifications

• High school diploma or G.E.D.
• Five or more years of field support experience
• Experience working with the companys hardware, software and equipment products
• Experience working with customer technology and support requirements
• Experience working with process and/or system design concepts
• Experience working with appropriate programming languages, operating systems and software
• Experience working with engineering principles and practices

Other Qualifications

• 5 years Desktop Support
• 3 years working with operational processes and procedures
• Knowledge of HP hardware
• Working knowledge of Lotus Notes and how it load it and ensure it is up and running correctly for the user
• US Citizen or Green Card Holder
• On-site in Jamestown, ND
• Interpersonal skills to work with customers and other unit personnel
• Analytical and problem solving skills
• Communication skills
• Time management and organizational skills
• Ability to resolve non-complex hardware and equipment problems
• Willingness to travel

Country: USA, State: North Dakota, City: Jamestown, Company: CSC.