Service Manager 2 at Wahpeton

Job Description

Manages the teller services function to ensure prompt and efficient transaction processing and the generation of sales through quality referrals. This jobs primary (greater than 50% of time) duty is the management and direction of work for a minimum of two FTEs. Establishes sales referral and service goals. Creates, trains and coaches a successful service and referral team. Responsible for effective staff salary administration and rewards. Is responsible for scheduling staff efficiently to maximize resources and achieve service and sales goals. Ensure compliance with audit and operational regulations and guidelines.

Job Requirements

* Basic Qualifications:
1+ years experience interacting with customers. 1+ years of banking experience. 1+ years of supervisory or management experience.

* Minimum Qualifications:
Ability to attend to the details of the job. Ability to communicate effectively in writing, such as using proper grammar and spelling and/or conveying thoughts and ideas in clear and concise manner. Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies. Ability to work a schedule that includes working weekends and some holidays. Ability to work and maintain schedule as needed for store, such as working more than 40 hours per week when required. Experience complying with policies and procedures. Experience managing ones own time and the time of others. Experience building working relationships with others. Experience coaching and/or mentoring others in a customer service or sales environment. Experience in assessing situations and solving problems. Experience in directing the work of others. Experience in monitoring the performance of others. Experience interacting positively with difficult or irate customers. Experience making plans and working toward achieving those plans. Experience meeting operational goals. Experience meeting or exceeding sales and/or customer service goals. Experience selling products and services . Experience using basic computer software such as Microsoft Office Suite, word processing software, spreadsheet software. Experience working in a fast-paced environment.
Country: USA, State: North Dakota, City: Wahpeton, Company: Wells Fargo.