Job Description
Can you please post the following position on CareerBuilder in Fargo, ND for me? I only want to post 1 posting that includes PT (Req 45010) & FT (Req 45009). The below job description will need to be input. Cost Center 10067 will need to be charged.
Our team of Customer Service Representatives delivers world class customer service and builds customer loyalty, one phone call at a time. You will join a team of employees who are confident and knowledgeable about the Bank of the West products and services that we offer to our customers.
Work Location: 520 Fargo Main Ave
Pay: Hourly Wage, Based on experience $10.25- $12.00 + Bonus Incentives + Shift Differential
Shift: FT Options: 10:30AM - 7:00PM, 11:00AM - 7:30PM, 12:00PM - 8:30PM
PT Options: 10:00AM - 3:00PM; 7:00PM - 12:00AM
Start Date: October 21, 2013
Training Schedule: Monday – Friday 8:30AM - 5PM Classroom; Monday - Friday 10:30AM - 7:00PM On the Job (3 weeks)
As a Customer Service Representative you will answer inbound calls from Bank of the West customers in a high volume call center environment. You will respond to customer inquiries about their bank accounts, researching and resolving problems and errors in a timely manner. You will actively expand existing customer relationships by cross selling products and services or referring customers to appropriate sales staff.
Additional requirements of the Customer Service Representative include:
• Responding to calls in an inbound call center with high call volume and a focus on customer service and quality
• Building and maintaining strong business relationships with existing customers through established service and banking sales standards
• Developing, maintaining and demonstrating a basic knowledge of current Bank of the West products and services; maintaining confidentiality when handling customer requests and transactions
• Identifying opportunities for upselling additional banking products by understanding customers’ accounts and connecting the customer with the opportunity and closing the sale
In the Customer Service Representative role, we offer a unique opportunity in an entry level role with promotional opportunities that come with salary increases to reward you for training and dedication.
Bank of the West is an Equal Opportunity Employer committed to creating a diverse workforce.
Qualifications
- High school diploma or equivalent
- Six months of customer service
Preferred Experience
• Service/retail industry; banking experience, preferred
• Excellent verbal and written communication skills
• Excellent telephone and interpersonal skills
• Good problem-solving, negotiation, and time management skills
• Proficient computer skills, including Microsoft Office
PT (Req: 45010) & FT (Req: 45009)
Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Job Requirements
Can you please post the following position on CareerBuilder in Fargo, ND for me? I only want to post 1 posting that includes PT (Req 45010) & FT (Req 45009). The below job description will need to be input. Cost Center 10067 will need to be charged.
Our team of Customer Service Representatives delivers world class customer service and builds customer loyalty, one phone call at a time. You will join a team of employees who are confident and knowledgeable about the Bank of the West products and services that we offer to our customers.
Work Location: 520 Fargo Main Ave
Pay: Hourly Wage, Based on experience $10.25- $12.00 + Bonus Incentives + Shift Differential
Shift: FT Options: 10:30AM - 7:00PM, 11:00AM - 7:30PM, 12:00PM - 8:30PM
PT Options: 10:00AM - 3:00PM; 7:00PM - 12:00AM
Start Date: October 21, 2013
Training Schedule: Monday – Friday 8:30AM - 5PM Classroom; Monday - Friday 10:30AM - 7:00PM On the Job (3 weeks)
As a Customer Service Representative you will answer inbound calls from Bank of the West customers in a high volume call center environment. You will respond to customer inquiries about their bank accounts, researching and resolving problems and errors in a timely manner. You will actively expand existing customer relationships by cross selling products and services or referring customers to appropriate sales staff.
Additional requirements of the Customer Service Representative include:
• Responding to calls in an inbound call center with high call volume and a focus on customer service and quality
• Building and maintaining strong business relationships with existing customers through established service and banking sales standards
• Developing, maintaining and demonstrating a basic knowledge of current Bank of the West products and services; maintaining confidentiality when handling customer requests and transactions
• Identifying opportunities for upselling additional banking products by understanding customers’ accounts and connecting the customer with the opportunity and closing the sale
In the Customer Service Representative role, we offer a unique opportunity in an entry level role with promotional opportunities that come with salary increases to reward you for training and dedication.
Bank of the West is an Equal Opportunity Employer committed to creating a diverse workforce.
Qualifications
- High school diploma or equivalent
- Six months of customer service
Preferred Experience
• Service/retail industry; banking experience, preferred
• Excellent verbal and written communication skills
• Excellent telephone and interpersonal skills
• Good problem-solving, negotiation, and time management skills
• Proficient computer skills, including Microsoft Office
PT (Req: 45010) & FT (Req: 45009)
Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Country: USA, State: North Dakota, City: Fargo, Company: Bank of the West.
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