Customer Service Rep 2 at Fargo

Job Description

ACTION REQUIRED: To apply for this position, you must update your contact information to include an email address and submit a current profile.Are you seeking a new and rewarding challenge? If so, read on to learn more about the Banker Connection Customer Service Representative (CSR) position. It just might be the fit youve been looking for!A CSR spends nearly 80-85% of his/her time on the phone answering questions for Wells Fargo Team Members. The remainder of the time is spent on learning and development opportunities. An excellent CSR will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming bankers concerns which can include some escalated issues.CSRs are expected to provide first call resolution. Our best CSRs thrive on customer interaction and never miss an opportunity to enhance the Bankers experience. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.We provide our CSRs with continuous coaching and development which not only enhances their ability to provide exemplary service, but also enhances the CSRs career growth. Successful CSRs demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.Our CSRs play a critical role in our Team Members success; therefore, predictable and reliable attendance is an essential function of the position.We know you enjoy building those lasting relationships with customers. This role takes you to a new level and keeps you challenged! So, if this is what youre looking for, complete your online profile and link it to this requisition.Minimum starting pay is $13.15 per hour Depending On ExperienceWe are hiring 2 different full time shifts:40 hours a week, 8 hour shifts somewhere between the hours of 9:00 am to 8:00 pm, Monday-Saturday with a standard day off during the week.30 hours per week, 6 hour shifts somewhere between 10:00 am and 6 pm, Monday-Friday.Job DescriptionUnder direct supervision, learns about products, services, policies, procedures, operating systems and how to apply this knowledge when responding to Banker inquiries. Responsible for providing centralized customer service to store locations by accurately responding to basic questions from store Bankers and other Wells Fargo team members. Duties include: responding to inquiries and conducting basic research about Bank products, services, operational policies/procedures and transactions; resolving routine problems and completing call tracking and supporting documentation. May escalate complex questions to more senior staff.

Job Requirements

* Basic Qualifications:
1+ years customer service experience and 1+ years computer experience.

* Minimum Qualifications:
Customer service focused. Proven experience with listening and eliciting information effectively. Demonstrated excellent verbal and written communications skills. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet.
Country: USA, State: North Dakota, City: Fargo, Company: Wells Fargo.