Support Services Representative Full Time Days in Fargo, ND at Fargo

Description

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makershospitals, health systems, physicians, self-insured employers, and payersto better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Conifer Health Solutions is currently hiring for a Support Services Representative Full Time Days ** includes benefits** in Fargo, ND .

JOB SUMMARY
Description:

• Responsible for resolving patient inquiries regarding hospital accounts. This includes research and the ability to work closely with other team members and hospital business staff.
• Responsible for answering multi-line computer based phones.
• Work patient correspondence including bankruptcy, patient requests and disputes, estates and power of attorney.
• Work self-pay credit balances to determine patient refunds.
• Identify aged accounts for bad debt referrals
• Audit early out vendors and bad debt collection agencies for compliance to company standards and guidelines.
• Responsible for providing advanced clerical support services to the Support staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following. Others may be assigned.

• Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents. Distributes all incoming department mail and maintains printers. Works with Accounting to order and distribute office inventory and supplies, boxes and indexes for storage.
• Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks. Responsible for research and review of zero balance accounts with correspondence.

Qualifications

KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermediate Microsoft Office (Word, Excel)
• Intermediate understanding of business service functions including billing, collections, insurance, and appeals
• Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
• Ability to work in fast pace environment
• Must have demonstrated an ability to learn within a short period of time
• Ability to prioritize and manage multiple tasks
• Healthcare terminology
• Customer Service skillls
• Knowledge of credit card processing software helpful

EDUCATION / EXPERIENCE
Includes minimum education, technical training, and/or experience required to perform the job.

• High School Diploma or equivalent
• 2-3 years business office or related experience

Country: USA, State: North Dakota, City: Fargo, Company: Conifer Health Solution.