Director of Service at Mapleton

Job Description

Volt is currently seeking a Director of Service to join a growing Agricultural company in Mapleton, ND. Must have 4-10 years related experience or training in the Agricultural industry, preferably in sales or management. This position maintains customer satisfaction/support and manages the entire Service Department inclusive of internal customer service support, product specialists in the field, warranty processing, inside sales of service and replacement parts, and technical writing and communication. Additional duties include:

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Provide customer support as required.
• Support new and existing products through development.
• Maintain Service Department Library including all technical publications, parts books, owners manuals, and other technical manuals ensuring conformity to industrial and company standards.
• Generate ideas and solutions through customer relationships and failure analysis.
• Responsible for Service Department sales and operating budget including analysis and controlling departmental expenditures ensuring conformity to budgetary requirements. Ensure all weekly expenses are submitted within requirements of companys accounting procedures.
• Manages departmental safety, training, scheduling, planning, appraisal, and all aspects of supervision.
• Directs and supervises all Service personnel, all Inside Sales personnel, all Product Specialists, all Technical Writers/Communication personnel, and all Service Technicians.
• Manages warranty claims and maintain minimum replacement quantities. Work with customers to create a basic parts list.
• Manage customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
• Provides data and sales forecasts to materials for production scheduling and material requirements.

Job Requirements

• Bachelors Degree required with four to ten years related experience.
• Experience in agricultural equipment and products.
• Acumen in technical writing, service, and engineering documentation.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Progressive supervisory experience.
• Excellent communication skills both written and verbal.
• Preferred experience in Engineering Project Management, Microsoft Word, Excel with a functional knowledge of Solidworks and/or other CAD applications.
• Strong knowledge of company products, processes, policies and distribution system.

Volt is an equal opportunity employer.

Location: Mapleton, ND
Type: DIRECT
Duration: Direct
Pay Rate: DOE
Contact:
Volt Technical Resources[Click Here to Email Your Resum]4201 38th St. SW, Ste. 108Fargo, ND 58104PH: 701/271-3300FX: 701/271-3305
Country: USA, State: North Dakota, City: Mapleton, Company: Volt.