Customer Service Representative at Fargo

Maintain and enhance existing accounts through service activities; assists in the maintenance of existing accounts through sales assistance activities; performs related duties.

Principal Duties and Responsibilities

• Intakes and processes orders, prepares relevant information and supports Marketing Associate (MA) or Account Executive (AE) activities to ensure customer satisfaction.
• Contacts customers to advise them of, or responds to inquiries from customers and MA/AE for information concerning their orders or concerns with their accounts. Topics will include, but are not limited to:
  • product quality.
  • coordination of delivery.
  • product availability.
  • pick-up and credit information
  • suggested substitutes
• Communicates and up-dates MA/AE on their accounts and account activity.
• Develops good service relationships with assigned accounts and MA/AE.
• Provides periodic assessments for customers to determine service needs and identify problems and sales opportunities.
• Completes forms and routes information on a timely basis.
• Assists in the sale of products and service activities by providing good information and excellent follow up to MA/AE and customers.
• Acts as a secondary contact for assigned accounts, in the absence of the assigned MA/AE, and responds to questions or ordering requests; routes applicable forms and discusses activity with the assigned MA/AE immediately.
• May work in the "Will Call" area receiving information from customers and MA/AE, processing pick-up sheets ensuring accuracy of pick-up, delivery, and product information as required.
• Performs duties as assigned.

Knowledge, Skills, and Abilities Required

• High School diploma or equivalent.
• Two to three years in a relevant customer service role.
• Familiar with standard concepts, practices and procedures within the customer service field.
• Must be computer literate and able to use MS Word, Outlook and Excel .Use of 10-key by touch required.
• Must possess excellent interpersonal skills, and problem solving abilities.
• A demonstrated ability to plan and organize your own work activities; handle complaints in a considerate manner; manage work time efficiently; follow procedures and policies; perform basic mathematical calculations; identify and solve problems; write clearly and concisely.
• Must have the ability to work both independently and in a team environment.

Knowledge, Skills, and Abilities Preferred

• Experience using an AS400 system preferred.
• Food service experience preferred.
• Telemarketing experience preferred.
• Experience in a sales support role in a sales driven organization preferred.
• Familiarity with product lines sold by Sysco; Sysco ordering procedures; necessary inter-department communications related to certain sales, credit, and customer service activities; and Sysco credit terms and general finance terminology/concepts.

Physical Requirements:
This work requires the following physical activities: sitting for long periods of time, standing, walking, and finger dexterity for activities such as data entry and calculator use, repetitive motions, speaking, hearing, visual acuity, and mobility between departments. The work is performed primarily indoors. Must be able to lift 50 consecutively.

This opportunity is available through Sysco North Dakota. This is not a Corporate position.

All hiring decisions will be made at the sole discretion of Sysco North Dakota.

Country: USA, State: North Dakota, City: Fargo, Company: Sysco.