Customer Service & Support Associate

To be considered for this opportunity, you must complete an online application at www.spherion.com/fargoThis individual will handle inbound sales/customer service calls and emails and handle order processing and assist with fulfillment, as needed. This individual will also be responsible for providing end-user technical support, gathering and documenting customer feedback, maintaining a database of support questions and answers, and providing general office and customer service support.Responsibilities:

• Answer inbound product inquiries by phone/email and solicit and enter sales
• Enter leads and closed sales into lead management system
• Prepare and follow up on customer quotes
• Respond to incoming customer support questions via phone and email
• Maintain a log of support incidents (issue and resolution)
• Follow up on returns and report reason(s) for lost sales
• Build and maintain a list of customers for positive references and testimonials
• Assist in testing new products/versions and reporting errors/usability problems
• Track and report customer suggestions/complaints
• Serve as back-up for order processing and shipping
• Contact past due accounts receivable for payment

Pay $12-17/hour DOEMon-Fri a8m-5pm  RequirementsRequirements:

• Well-organized with apositive attitude and a desire to win customers
• Provide excellent customerservice
• Strong communication/PC skills
• Flexible to the changing needs of a growing technology company
• Previous customer service/support experience preferred
• Knowledge of MS Office required

To be considered, please apply online at www.spherion.com/fargo when prompted for a recruiter code,use R45520000886. If you have any questions please contact Bev at [Click Here to Email Your Resum][Click Here to Email Your Resum] or call 701-298-8300.
Country: USA, State: North Dakota, City: Fargo, Company: Spherion Staffing Services.