Store Manager at Fargo

Job Description

POWER UP YOUR CAREER with Safelite Group

 

Safelite® Group is a nationwide family of retail auto glass companies - the nations leading provider of auto glass repair and replacement services.  We are rapidly growing, evolving and striving to become the Natural Choice for vehicle glass repair and replacement services in the United States.

We drive business performance with an obsessive focus on having talented people who are inspired to deliver great results.  Simply put, we believe our people power the performance of our business.

Safelite AutoGlass is looking for a Store Manager to join our team!  This position is responsible for the day-to-day operations of a larger retail location; including, the management of sales, assigned associates, controllable expenses, cash management, inventory control, loss prevention, safety, and store appearance. This position generally oversees hiring, maintaining general associate relations, and scheduling of associates to cover operating hours.

Responsibilities

• Ensures daily work orders are set up and ran and Safelite Group vehicles are loaded, checked and on the road in a timely manner
• Maintains all aspects of inventory.  May process returns, order SGC and dealer parts, and investigate and resolve inventory related problems
• Implements and enforces company policies and procedures
• Assists the General Manager in staffing a retail store in accordance with applicable employment law
• Motivates and directs the activities of associates to ensure the highest possible productivity is achieved and that World Class customer services is provided to all customers and associates.  Deals with associate related problems by investigating situations and taking proper action such as counseling associates or issuing verbal and written warnings
• Manages daily scheduling, assignment of work orders, and routing of mobile jobs for peak efficiency and customer service
• Ensures key associates are appropriately cross trained in day-to-day operations
• Trains Technicians, Mobile Pros and, Repair Medics on installation techniques and procedures as well as the Glass Technology System (GTS)
• Monitors productivity to ensure time and quality standards are met
• Ensures associates are familiar with accident procedures and all other polices
• Ensures compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies
• Maintains facility and equipment in good working order.  Ensures shop is maintained and clean to provide a positive and safe work environment for associates and customers
• Trains associates on proper vehicle and equipment maintenance and required record keeping
• Works in conjunction with marketing associates to ensure marketing materials are properly displayed and up-to-date

Who we’re looking for:

• Brand advocates who go above and beyond to create customer delight
• Honest, hard-working people who lack ego but are drenched in integrity 
• People who consistently drive for extraordinary results
• Individuals who like to learn, seek challenges and go out of their way to help others be successful
• Team members who will learn our way of working and come up with innovative ways to make us even better
• Those who want a career, not just a job, and who understand the important role they play in the overall success of our business

 

What you can expect:

At Safelite®, we are creating a culture that delivers our People Pledge:

• Youll experience great leadership.
• We’ll focus on you first.
• You’ll work with talented people who inspire you to be at your best.
• You’ll become part of a caring culture with opportunities for you to growth both personally and professionally.

Job Requirements

Qualifications

• High school diploma or GED required; Bachelors degree in related field preferred
• Three to five years directly related experience with at least one year in a supervisory position preferred
• Knowledge of installation and repair techniques, auto glass industry, and retail sales practices and procedures
• Knowledge of basic human resource management practices, basic management practices and processes, inventory practices and procedures, dispatching practices, and applicable state and federal laws and regulations
• Knowledge of basic budget management
• Ability to lead others and achieve results through others, assemble and lead high performance teams, carry out responsibilities while upholding Safelite Group values and ethics
• Ability to make effective decisions and judgments, foster a cooperative work environment, work independently demonstrating initiative, coordinate multiple activities and tasks, and develop and maintain effective and professional working relationships
• Ability to analyze situations and determine appropriate responses and solutions, apply management principles, perform manual labor such as lifting and moving glass, maintain confidentiality, maintain accurate and complete records, and train others on processes and procedures
• Ability to operate a personal computer and job related software, deal effectively with others, and identify problems and recommend and implement viable solutions
• Skill in verbal and written communications, forward and progressive thinking, problem analysis and resolution, process improvement, training and development, and implementing new strategies and procedures
• Skill in fiscal management, effective listening, preparing written, operational, and financial reports, operating general office equipment, planning, scheduling, and organizing work, performing basic mathematical calculations, and demonstrating and performing job tasks of direct reports

Country: USA, State: North Dakota, City: Fargo, Company: Safelite AutoGlass.