Quality Manager - Account Initiation and Card Issuance at Fargo

Job Description

Responsible for monitoring and evaluating the quality of work as measured against timeliness, accuracy and productivity standards for the Account Initiation and Card Issuance departments. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

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Job Requirements

Basic Qualifications
-Bachelors degree, or equivalent work experience
- Five or more years of experience in quality analysis and measurement activities

Preferred Skills/Experience
- Comprehensive knowledge and understanding of the products and services

applicable to the assigned area
- Advanced knowledge of the productivity and accuracy standards of the assigned

area.
- Considerable knowledge of computer systems used in the assigned area
- Strong leadership,supervisory, and team buildingskills.
- Excellent verbal and written communications skills.
- Proficient computer skills,utilizing Microsoft Office applications in a Windows

based environment.

Country: USA, State: North Dakota, City: Fargo, Company: US Bank.