Business Performance and Continuous Improvement Analyst; The location will be based where the best candidate resides either in F at Fargo

Job Description

The location of this position is in Fargo, North Dakota or Overland Park, Kansas.

Responsible for:

• Creating operational effectiveness and excellent customer experience in credit card fraud and claim processing departments through leading process improvement and business process modeling activities.
  
• Developing in-depth knowledge of the information needs of the department and pursues the business, managerial and technical skills necessary to support those needs.
  
• Supporting the fraud and claim processing contact centers in identification of department needs, concerns, process improvements, efficiency opportunities, expense reductions and maintaining compliant procedures.
  
• Proactively identifies project ideas, vendor solutions and developments.
  
• Analyzing costs of existing operations and estimates cost savings to be achieved by implementing proposed changes.
  
• Establishing standards and document procedures for the installation and maintenance of new and existing workflow implementations.
  
• Serving as a subject matter expert representing fraud department and participating in project management meetings.
  
• Developing reporting, presentations and other communication tools to ensure a high level of awareness of policies, plans, performance, procedures or study/project results. Presenting these findings and make recommendations to senior business line management.
  
• Identifying, defining and performing system enhancements for workflow and operational efficiency improvements.
  
• Providing training, one-on-one or in a larger setting, as necessary.
  

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Job Requirements

Basic Qualifications

• Bachelors degree or equivalent work experience.
• Three to five years of experience in process improvement, operations or business analysis.

Preferred Skills/Experience

• Excellent verbal, written and interpersonal communication skills.
• Strong organizational, research, analytical and problem-solving skills to evaluate situations, make recommendations and take prompt, effective corrective action.
• The ability to facilitate the resolution of complicated and controversial issues andto manage multiple tasks/projects and deadlines simultaneously.
• Demonstrated quality improvement knowledge and skills including business process modeling and root cause analysis.
• Experience in developing and using business intelligence/reports including proficiency in defining business objectives.
• Prior experience workingin contact center operations or a related production environment is preferred.

Country: USA, State: North Dakota, City: Fargo, Company: US Bank.