Customer Service Manager- Willison, ND

The Customer Service Manager will be responsible for managing the account representative, inside sales and administration teams to achieve maximum productivity and profitability. This will be done by improving communications, both internally and externally, motivating the current workforce by exercising professionalism, providing a safe work environment for employees and by providing superior service to our customers.

Primary Responsibilities

• Assist with cycle counting and inventory reconciliation
• Review open purchase orders, expedite material, and audit procurement cards
• Work with DSC Manager to deliver financial results (i.e. revenue, margin and return on capital employed)
• Work with DSC Manager to develop and initiate a strategy to increase market share (i.e. new products, existing and non-existing business)
• Support the account representatives and inside sales representatives in soliciting customers and growing market share
• Improve customer relationships with both an emphasis in and focus on excellent customer service
• Manage the account representative, inside sales and administration teams
• Perform warehouse and/or driver duties, when required

 RequirementsJob Requirements

• Relevant business experience (drilling, oil and gas production, electrical and/or pipeline)
• Product knowledge in the oil and gas industry
• Employee relations and/or development experience, preferably in the oil & gas industry
• Written and oral communication skills, both internal and external
• Computer skills (Microsoft Office - Excel and Word)
• Follow established guidelines, policies, and procedures
• Work closely with other departments or business units and directly with customers
• Possess integrity and a dedication to results
• Analytical skills, objectivity and organizational skills
• Management experience

hr specialist
Country: USA, State: North Dakota, City: Williston, Company: National Oilwell Varco.